This terms and Conditions govern your access or use of Multi-sided Digital Marketplace Platform(“DMP”) through mobileapp (“SWEN APP”) and web (“SWEN WEB”) and any related content and/or services made available within Sri Lanka by “Smart Wireless Engineering Network (Pvt) Ltd.(“SWEN”)”

By accessing or using the services you confirm your total agreement of Terms and Conditions to be bound by listed terms. If you do not agree to these Terms, you may not access or use services related to this DMP.

1. The Marketplace Platform & Services
   Smart Wireless Engineering Network (Pvt) Ltd (“SWEN”) operates Multi-sided Digital Marketplace Platform in number of forms including Mobile and/or Web based application. This mobile application (SWEN APP) can be downloaded from Play/App Store – Android or Apple. Also direct web users can use the Web (www.swen.lk). This DMP enables you to receive services rendered by SWEN that facilitate your connection to independent third-party providers who will fulfil your service and/or product needs. These third-party providers are added to the platform based on their qualification & experience, but are not employees or contracted agents of SWEN. It is customers/clients responsibility to explain his/her total requirement at once in the form of documents (RFP, sketch, building plan ect) and/or photos as SWEN select best thirdparty provider based on this requirement which enable customer to have a better selection of providers to fulfil his needs. Using DMP for other than intended use is prohibited and may result in your account being de-activated. Corporate customers who has the needs for large projects, large installation work, large quantity of items or need a service of the service provider/contractor/MSP service for a desired time frame can use the Web interface – “Corporate Client” section to obtain the necessary quotations, items and services.
2. Ownership
   Operation of the DMP and its related services and pricing policy shall remain property of SWEN. Neither these terms of use of services grant you rights to modify any service or pricing related but can suggest SWEN through written media electronically or other means. SWEN owns the right to alter this terms and conditions without your consent. You may use SWEN trademarks, service marks on any social media account or web sites.
3. Access and Use of Services
   In order to use most accepts of the services you must register and maintain an active Company or Personal user account through SWEN APP or SWEN WEB. In order to have full access registration require you to submit personal information such as name, address, mobile number, ID number and valid payment method for personal account and company name, address, contact number, BR details and valid payment method for company/corporate account. In all the events it is your responsibility to provide accurate up to date information and maintain security with your user name & password. You will need data network access to use the services is solely your responsibility. All your personal data will be protected with industry/commercially acceptable solutions, but since data transmission between our platform and your device happens over the internet and data transmission through internet or electronic storage is not 100% secure and/or reliable, we can’t grantee of absolute security.
   Once you are authorized with a user name and password or sign in through Google account, you can immediately request for services profitably through SWEN APP. Once request with all the details are received for a Maintenance job (“Repairing of existing system with or without any additional items”) SWEN will screen the third-party providers and select the best based on an algorithm accounting to geographical area, area of work, provider rating, experience and cost is notified to the user. Client can select the contractor/MSP based on cost/star rating or any other as he/she wish way.
   This service price or cost notified by MSP to you purely depends on the service request description you as user/customer/client wrote at the time of requesting the job and might increase at the time of physical inspection due to unforeseen work by part of the customer or due to additional items needed to carry out the job. In such an event as client/customer, you are advice to have a prior discussion on cost estimate with MSP/service provider and agree before granting the job. If for any reason both parties can’t agree and come to a conclusion of the amount customer is advice to pay inspection & transport charges to MSP which is currently Rs.1000/- in the event the job is not granted to MSP. In a dispute SWEN has the final decision-making power in all corners.
   In the event of an installation related or large project work (“Total new work to be carried out or addition done to an existing system”), client needs to have approved Web interface – “Corporate Client” section access to obtain the necessary quotations, items and services which will require a pre determine registration fee depending on size of the work, number of jobs, size of the organization as determine and agreed between SWEN and Client/customer. SWEN will forward best 3 third-party providers with details including the cost or quotation for user to select the option.
   In any event service user/customer/client agreed to provide suitable working environment, access permissions and supervise the work carried out, keeping eye of valuables which can be stolen, before approving the final sign off/closing/paying for the job. Any damages happen as negligence as a part of third-party provider/contractor/MSP must be informed immediately and charge from him. In a dispute SWEN has the final decision making power in all corners.
4. Payment
   You understand use of any service through the MEP may result in a charge for the service and for items you received/installed at your premises or declared premises. Charges will have applicable taxes required by law (if any) which may change as per Sri Lanka Finance ministry directive. In an event of Maintenance job user advice to use electronic payment method as the preferred payment method and/or paying to the third-party provider at the location is always an option. Once payment is done electronic receipt will be sent to the user.
   In “Corporate Client” Projects work once user agreed with the preferred third-party provider 50% of the agreed amount needs to be deposited to SWEN through preferred media to commence work. Balance 50% needs to be paid, half way in the project once SWEN informed. Any delayed payments will delay your project and client will be paid in any stage only SWEN received the written confirmation on electronic media or other means on. It is customer/client responsibility to give project updates to SWEN who assure contractor/MSP is paid only for completed work
5. Cancellation Policy
   Customers/Clients who uses the APP can cancel the job at any stage by informing (calling, SMS ect) SWEN. But it is advice to cancel before contractor/MSP had started his journey to start your work or at your site to avoid discomfort to both parties. It is advisable not to cancel jobs as requested by contactor/MSP as continuous cancellation will lead yourself to bad category customer and might even limit the access of the service platform/APP.
   “Corporate Client” Projects work once user agreed and commences can be cancelled with written request send to SWEN who will negotiate with contractor/MSP and cancel his work. If such cancellation happens not due to contractor/MSP fault, discussed amount will be paid to contactor/MSP due to his mobilization charges and amount of pulmonary work/cost incurred by him. In a dispute SWEN has the final decision making power in all corners.
6. User Feedback
   With the payment receipt clients can rate the third-party provider performance with star rating in following scale.
   
   5 – Very good, Professional & recommend
   4 – Good & recommended
   3 – Average
   2- Poor
   1 – Very poor
   Your feedback is highly appreciated and helps SWEN to identify best among the good providers for future jobs.